Welcome to Montblanc Online Outlet

Shipping & Returns

Shipping Method and Cost

We usually use the shipping methods by EMS, DHL, the tracking numbers are available after we ship.

Shipping Time

Orders received on Saturdays, Sundays and public holidays, as well as orders received after 1pm on weekdays, will be processed the next working day. We will do our every effort to make sure you receive the parcel in time, but we are not responsible for shipping delays, which can be affected by the shipping carrier, delivery destination, weather, holidays or incorrect/insufficient delivery information.

NOTES:

1.For Specially Tailor-made for Your Tailoring Service:

Dresses which are tailor-made CAN NOT be cancelled once you place order because we start to work on your dress as soon as we get your order. Any order information, including the fabric, color, size and style, can not be changed once you place the order. So, would you please make sure you provide correct information when you place the order? We thank you in advance for your understanding.

2.For Standard Tailoring Service:

All dresses of Standard Tailoring Service ordered from us can be cancelled or be changed within 48 hours since you place the order. Because we will work on the dresses in 48 hours. Would you please think it carefully before ordering? If you have any questions before order, please contact us. We thank you in advance for your understanding.

3. Usually we will process your order once you finish your payment. But sometimes, we have to verify your order before we process it by sending you an email . Your cooperation will be much appreciated.

4. Please provide us a detailed and correct delivery address so that we can deliver your order successfully. Currently, P.O. Box address will not be accepted. The customer will bear full responsibility of the lost if the parcel was lost on the way because of a wrong delivery address.

5. We're sorry, but we can't change the delivery address of your parcel once your order has been shipped out. If you aren't available when your parcel is delivered, the mail carrier will leave a cal